Vodacom has decided to outsource a larger portion of its customer service to Merchants, a South African business process outsourcing (BPO) provider. By Staff Writer BPO is commonly known for call centre services outsourcing, which makes up 67% of the total industry. Merchants has been running Vodacom’s prepaid customer service for the past ten years,
The post Vodacom outsource call centre jobs to its outsourcing partner Merchants appeared first on TechFinancials.
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